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Work the System: The Simple Mechanics of Making More and Working Less, by Sam Carpenter
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Winner of the 2009 New York Book Festival's award for general non-fiction
Work the System: The Simple Mechanics of Making More and Working Less was originally self published in soft cover by the author in April 2008 and had modest distribution as it was sold only via the author s website. ''Work'' was picked up by Greenleaf Book Group in the Fall of 2008, thoroughly re-edited, and released to book stores in hard cover May 1, 2009.
So you can live your life, Work the System: The Simple Mechanics of Making More and Working Less will guide you in streamlining the interlaced systems that drive every aspect of your work. The key is to dramatically increase the efficiency of the business you own or the department you manage, while standing ''outside and slightly elevated'' from the processes. While providing exact direction for creating a culture of ''system improvement,'' the author interlaces his own story of moving from 100-hour workweeks to 2-hour workweeks, while multiplying his monthly income by a factor of 20. Through all this he was the single parent of two children. The strength of the book lies, first, in convincing the reader to ''get'' a new perspective on work and life that will foster the systems-mentality shared by successful leaders everywhere. Second, it provides exact instruction for revitalizing an organization through fostering organizational efficiency, and by creating simple documentation. What Sam Carpenter teaches is simple yet profound: Achieve a positive macro result by working on a micro level. You will learn how to analyze and refine your network of systems to maximize profit, create client loyalty, and develop autonomous employees who are passionately dedicated to the primary goals of the organization. The strategies will help you dramatically improve your own personal performance while decreasing the stress of being overtaxed and disorganized, by helping you
- Recognize the systems that are affecting your world and manipulate them into super-efficiency
- Maximize productivity when you know you're at your peak brain capacity
- Avoid the time-wasting imperfection of striving for perfection
Pulling from his years of experience as the owner of a struggling business that he revitalized into the number one business in his field, Carpenter offers profound and concise advice that will revolutionize the way you view your work and, indeed, how you live your life.
- Sales Rank: #258802 in eBooks
- Published on: 2009-05-01
- Released on: 2009-05-01
- Format: Kindle eBook
Review
Sam Carpenter has brought all the main principles that will lead to success in your work and life together in one book. Some books will change your mind this book will change your life if you apply what it teaches. The author shows that our entire world operates based on systems, from nature to the human body to successful businesses.(Steve Burns, Amazon Top 1000 reviewer)
''Sam Carpenter has brought all the main principles that will lead to success in your work and life together in one book. Some books will change your mind this book will change your life if you apply what it teaches. The author shows that our entire world operates based on systems, from nature to the human body to successful businesses.'' --(Steve Burns, Amazon Top 1000 reviewer)
''Better than Good to Great, the next Best Seller Business Book.'' --GLR, Amazon Top 1000 Reviewer. 5 stars
''Very vivid details captivates this reader. Well done indeed!'' --G.W., Amazon Top 500 Reviewer. 5 stars
''This book will be a life-saver. Highly recommended.'' --SHA, Amazon Top 500 Reviewer. 5 stars
From the Author
Work the System's main thrust goes beyond providing new information, although itdoes that. The root purpose of Work the System is to guide you to a newway of perceiving your life so you can gain better command of it andtherefore be better able to get what you want. There will be a mechanical adjustment in the way you see your world, and when this profound shift occurs, systems Methodology will make irrefutable sense, and your work and life will never be the same. I like to call this mini-awakening getting it, and I describe what it is and how to achieve it in Part One.The Nutshell Premise? Your life is a collection of individual systems.To whom is this book intended? It's for anyone who runs a business,from the founder of a brand new mom-and-pop start-up to the seasonedCEO of a multinational. At either extreme and in-between, the tenetsapply uniformly because life's fundamental mechanics work the same, allthe time, everywhere. This is about acquiring a better view of reality'suniversal simple mechanics; to viewing the machinations of your worldwith more precision.
From the Inside Flap
After a fifteen-year nightmare operating hisown stagnant business, Sam Carpenter developeda down-to-earth methodology thatknocked his routine eighty-hour workweekdown to just two hours--while multiplyinghis income twenty-fold.In Work the System, Carpenter reveals aprofound insight and the exact uncomplicated,mechanical steps he took to turn hisbusiness and life around without turning itupside down. Once you "get" this new vision,success and serenity will come quickly. Youwill learn to:* Make a simple perception adjustmentthat will change your life forever.* See your world as a logical collection oflinear systems that you can control.* Manage the systems that produceresults in your business and your life.* Stop fire-killing. Become a fi re-controlspecialist!* Maximize profit, create client loyalty,and develop enthusiastic employeeswho respect you.* Identify insidious "errors of omission."* Maximize your biological and mechanical"prime time" so that you are workingat optimum efficiency.* Design the life you want--and then, inthe real world, quickly create it!You can keep doing what you have always done,and continue getting mediocre, unsatisfactoryresults. Or you can find the peace and freedomyou've always wanted by transforming yourbusiness or corporate department into a finely tuned machine.
Most helpful customer reviews
104 of 114 people found the following review helpful.
Some interesting insights, mostly repetitive
By Amazon Customer
I realized early on that the book probably wasn't a good fit for me, but skimmed through the rest to try to get some insights. Here's a quick synopsis and perhaps some takeaways.
The author starts out by talking about how his general views on the universe have shifted from a "we're all one" free-love view to an understanding that the world generally operates in predictable ways. The author worked 100+ hour weeks for an extended period of time, and in a time of desperation realizes that he must systematize his business. This takes sixty pages to develop.
Next, he explains the process of how to create principles, vision statement, and working procedures for a company from scratch were well laid out and clear. I liked the fact that the operating rules that he set out are open for revision at any time by any employee, and generally immediately revised. It lent a feeling of continuous improvement to the process that he laid out.
He discusses figuring out when you work best and work then on second quadrant items (of the Covey sense.)
The author continually cites Occam's Razor, but uses it in a very loose sense. You will hear of "fire-killing" and the "Work The System method" and being "outside and slightly elevated" probably about a hundred times each throughout the book.
Very little attention is paid to lifestyle design throughout the book. I thought it might contain a little more based on the jacket summary.
One of the irritating things was that the book focused only on one business, the author's business. It is a call center business, one that has a well-established business model and client interaction pattern. There does not seem to be a whole lot of creativity on the part of the employees, so it seems like it lends itself especially well to systemization. The author's main problem seems to be how hard it is to find drug-free employees that show up to work. Other businesses would have fewer clearly definable working procedures. Nonetheless, I feel like I did get a good feel for how certain aspects of any business (billing, payroll, etc.) could be more formalized, and what the benefits were (fewer mistakes, less time spent overall.)
Perhaps it's an age/generation gap, but some things seemed really out of touch or strange. The author preaches about removing alcohol and caffeine, and getting exercise and good nutrition a bit too much. I agree with these things, and I guess he's saying the body is a system like anything else. But it's repetitive.
There are some terrible examples, like seeing the way that toilet paper can be placed on the roller. He says: "it is a nearly 50-50 split with a slight advantage to those who chose 'top.' This means most people don't think one way or the other about the insertion of the roll in the dispenser. (Or, implausibly, one-half of the population is adamant that the roll be inserted one way and the other half of the population the other way.)...The important point is that it illustrates the lack of innate systems thinking by the vast majority of people." To me, there seem to be several fallacies here. Why could it not be that some have considered the problem, others have strong opinions, and others still don't care about it one way or another? What is the ROI of the roll orientation?
Generally, there's a bit too much pep talk and repetition for my liking.
I don't feel like I learned much that I didn't understand from common sense. Perhaps it's my science/engineering background that leads me to think that many of the "insights" were trivial. Overall, I would recommend reading a different book to learn more about systems thinking. Hope this helps someone thinking about getting this book.
Edit: 2014-03-05 - changed review from two to three stars. In retrospect I think I was overly harsh when reviewing. Also toned down the title a little. Left the body as it was for context and since I have since given away the book.
40 of 42 people found the following review helpful.
Good, VERY basic advice - look elsewhere to implement it
By R. Mutt
I read the first edition of this book several years ago and just finished the third edition. I don't know what Sam updated but he didn't blow the lid off of his method, like I was hoping he would. It turns out there is a very good reason for why you can't both read AND apply this book - Sam sells his methods as a separate item. I won't quote his prices but let me just say that he's making too much money training people on his method to simply give it away for free.
Have no fear - I'll help you out.
First, if you read this book you'll probably find yourself agreeing with Sam about a lot of things. He makes good points - we are too busy NOT to systematize, and systematization reduces lead time by reducing both planning and rework (plus mental costs). Sam doesn't actually say this, nor does he detail how he went from working so many hours down to do few. If I had his data leading to this conclusion, I could determine how much work he eliminated, how much he delegated, how much he automated, and how much he processes (and processing methods - cadence, synchronicity, etc).
Since I cannot judge the benefits of Sam's system based on Sam's data, I have to use and measure it myself. Fair enough, that's the point anyway, right? So the first thing I did was boil the premise of this book down to one point: processes are better when they are written down and followed than when they aren't. I don't have to agree 100% to agree that it's not a bad place to start.
With that out of the way, I was able to move past this book and get to work.
1. I wrote down every process I have to follow in my job. The list was impressively long and extremely overwhelming just to look at.
2. I mapped each process, listing every action in sequence. I went back and flagged decision points (where the process user determines which action comes next). When I got lost or confused, I referred to Rapid Problem Solving Using Post-It Notes by David Straker.
3. I wrote down a step-by-step procedure for each action and formatted as a checklist. I followed Atul Gawande's suggestions in The Checklist Manifesto which helped immensely.
4. I followed the scheduling process outlined by Chet Holmes in The Ultimate Sales Machine. This gave me (almost) total control over my schedule and also piggy-backed on the process/checklist work I've done so far.
5. I used Chet's book again to implement my training program (initial and upkeep) for process users.
I integrated the above with concepts from Donald Reinertsen's books to help me understand and manage things like queues, batches, centralized vs. decentralized controls, and feedback loops. All of this is pertinent and in my opinion essential.
In summary, Work the System is a call to action. Some people may need this, because oddly enough some people in businesses know nothing about systems. People involved in writing training programs, business modeling, and turnkey business sales will learn nothing from Sam's book as systems thinking is ingrained in their work whether they know it or not. To everyone else, it is worthwhile to hear the message, but once you've gotten that far you still need to do the work. Whether you buy it from Sam or create your own method (as I have), you'll definitely agree with Sam that your life has improved.
24 of 27 people found the following review helpful.
The Real Deal...Not B School Theory
By Michael Jans
What a refreshing change. A business book written by a business-owner. A real world practitioner. Not an ivory tower, "B School" theorist looking to test an idea or attract consulting clients. I run my own business, employ 25 people and deliver business and marketing consulting services to insurance agency principals. I appreciate the challenges of getting a growing business to run on systems, both for myself and my clients.
Last year, I bought 600 of copies of this book and sent them as a gift to my best clients. I'm still running into clients at seminars and workshops throughout the country who are thanking me for the positive impact this book had on their lives. Any serious entrepreneur who values their time and wants to get their business to the next level should put this book on their "read now" list.
Everyone familiar with Michael Gerber's E Myth will appreciate how this book takes the same premises and delivers a practical Action Plan that works. Sam's story confirms the truth of his message and provides both inspiration and a useful road map throughout the book.
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